Privacy Policy

Our Commitment to Privacy

X-Ray Film Buyers and Silver Recovery ("we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our X-ray film recycling services.

Information We Collect

Personal Information You Provide

When you request a quote or contact us through our website, we collect the following information:

• Full name
• Email address
• Phone number
• Organization name
• ZIP code
• Estimated weight and type of films for recycling
• Any comments or additional information you provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Processing your quote requests, scheduling pickups, and facilitating X-ray film recycling services
• To communicate with you: Responding to your inquiries, providing quotes, and sending service-related updates
• To improve our services: Analyzing website usage to enhance user experience and service offerings
• To comply with legal obligations: Meeting regulatory requirements, including EPA and HIPAA compliance
• To protect our business: Preventing fraud, unauthorized access, and ensuring the security of our operations

HIPAA Compliance

We understand the sensitive nature of medical imaging materials and are committed to maintaining HIPAA compliance in our recycling operations. When you use our X-ray film recycling services:

• All X-ray films, MRI films, and associated medical records are destroyed in a HIPAA-compliant manner
• We provide a Certificate of Destruction for each load processed
• Protected Health Information (PHI) on films is securely destroyed during our silver recovery process
• We maintain appropriate safeguards to protect the confidentiality of medical information
• Our staff is trained in HIPAA compliance and data security best practices

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our website and conducting our business (e.g., email service providers, payment processors)
• Legal requirements: When required by law, court order, or government regulation
• Business transfers: In connection with a merger, acquisition, or sale of business assets
• Protection of rights: To protect our rights, property, safety, or that of our customers or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption technology
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Secure physical destruction of X-ray films containing PHI

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality and performance

You can control cookie settings through your browser preferences. Note that disabling cookies may affect your ability to use certain features of our website.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of how we use your information

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The nature of our relationship with you
• Legal and regulatory requirements (e.g., EPA and HIPAA record retention)
• Business operational needs
• Dispute resolution purposes

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: